HighSpin Privacy Policy

At HighSpin, we respect your privacy and are committed to protecting the personal data you share with us when you play at HighSpin Online Casino. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have regarding your personal data. By registering an account or using our services, you agree to the practices described below.

Information We Collect

When you create an account or use our platform, we collect several categories of information necessary to provide our services, comply with our licensing obligations under Costa Rica's Law No. 9050, and ensure the security of our players. Here at HighSpin, we gather data directly from you as well as automatically through your use of our website.

• We collect identity information such as your name, date of birth, and residential address, which we may request as part of our verification procedures.
• We collect a valid government-issued photo ID, proof of residential address (such as a utility bill or bank statement), and proof of ownership of the payment method used, when verification is required.
• We record contact details, including your email address, which we use to communicate with you regarding your account, bonuses, and support requests.
• We track your gaming activity, including deposits, withdrawals, wagering history, and bonus usage, to administer our services and detect duplicate accounts.
• We collect technical data such as your IP address, device information, and browser type, which helps us detect the use of VPNs and IP overlap, both of which are prohibited under our terms.
• We may collect payment information related to your chosen deposit and withdrawal methods, including cards, e-wallets, Open Banking, and cryptocurrency transactions.

How We Use Your Information

Our HighSpin platform uses your information for legitimate business purposes connected to operating a licensed online casino. We at HighSpin process your data to verify your identity, prevent fraud, comply with anti-money laundering obligations, and ensure that only eligible players from our permitted markets can access our services.

• We use your data to process deposits and withdrawals, including applying our withdrawal limits and verifying ownership of payment methods.
• We use your information to administer our Welcome Package, reload bonuses, cashback, rakeback, lootboxes, and other promotions you opt into.
• We use your gameplay data to manage our Loyalty Club, calculate experience points, and assign statuses ranging from Newbie to Maverick.
• We use your contact details to send you service-related communications and, where you have consented, marketing messages about offers from HighSpin Online Casino.
• We use technical data to detect restricted jurisdictions, prevent access from countries where our services are not available, and enforce our prohibition on VPN use.

Legal Basis and Verification

Our HighSpin Casino verification process may require you to submit documents at any time, including before a withdrawal is processed. We ask that documents be submitted within 30 days of our request; otherwise, your account may be restricted, suspended, or closed. Once we receive all required documents, we target completing verification within 10 calendar days, though complex cases or third-party checks may take longer. Withdrawals are withheld until our verification and compliance checks are completed, and we may reject Replace-by-Fee cryptocurrency transactions as part of our compliance procedures.

Sharing Your Information

We at HighSpin do not sell your personal data. However, we may share your information with trusted third parties who assist us in operating our services.

• We share data with payment providers such as Visa, Mastercard, Apple Pay, Google Pay, Open Banking partners, and cryptocurrency processors to complete your transactions.
• We share data with our game providers and live dealer studios where necessary to deliver games and detect irregular play patterns.
• We may disclose information to regulators, law enforcement, or compliance authorities in Costa Rica or elsewhere where legally required.
• We may share data with verification and anti-fraud service providers to confirm your identity and prevent duplicate accounts.

Data Retention

Our HighSpin Casino retains your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, tax, and regulatory obligations. Accounts inactive for 90 days are classified as dormant and may be closed, with any remaining balance retained in accordance with our terms. We retain verification documents and transaction records for the periods required under applicable financial and gaming regulations.

Your Rights

You have certain rights regarding the personal data we hold about you. HighSpin's approach to data protection allows you to exercise these rights by contacting our support team.

• You can request access to the personal data we hold about you.
• You can ask us to correct inaccurate or incomplete information.
• You can request that we delete your data, subject to our legal retention obligations.
• You can withdraw consent to marketing communications at any time.
• You can request a copy of your data in a portable format where applicable.

To exercise any of these rights, you may contact us at support@highspin.com, or, for VIP-related matters, at vip@highspin.com.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website to remember your preferences, keep you logged in, and analyse how you use our services. Our HighSpin platform relies on this data to improve site performance, personalise your gaming experience, and support our Loyalty Club and gamification features such as Quests, Achievements, and the Wheel of Fortune. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our site.

Security of Your Data

We at HighSpin implement technical and organisational measures designed to protect your personal data against unauthorised access, loss, or misuse. Our security protocols cover account authentication, encrypted payment processing, and monitoring for suspicious activity, including VPN use and IP overlap. Despite these measures, no method of transmission over the internet is entirely secure, and we encourage you to keep your login credentials confidential.

International Data Transfers

As HighSpin Online Casino serves international markets, your data may be processed in countries outside your country of residence, including Costa Rica, where our company, Costa Matrix Group LLC, is registered. We take appropriate steps to ensure that any such transfers are conducted in accordance with applicable data protection standards.

Restricted Territories

We do not knowingly collect or process personal data from individuals located in jurisdictions where our services are restricted, including the USA, Israel, Russia, and other listed countries. If we determine that an account has been created from a restricted territory, we reserve the right to restrict or close that account in accordance with our terms.

Children's Privacy

Our HighSpin services are intended solely for adults of legal gambling age. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately upon discovery.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of HighSpin Online Casino after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or wish to exercise any of your rights, please contact our support team at support@highspin.com. VIP players may also reach our dedicated specialists at vip@highspin.com. Our live chat is available 24/7 for immediate assistance regarding your privacy or account questions.