HighSpin Terms and Conditions

Welcome to HighSpin Casino. These Terms and Conditions govern your access to and use of our website and services. By registering an account with us, you agree to be bound by these terms in full. If you do not agree with any part of these conditions, we ask that you refrain from using our platform.

About Our Casino

HighSpin is owned and operated by Costa Matrix Group LLC, a company registered in Costa Rica under legal person number 3-102-934519. We operate under the regulations of Law No. 9050. Here at HighSpin, we provide our services to an international audience, with our platform available in English and British English. We at HighSpin Casino do not accept players from a number of restricted jurisdictions, including the USA, Israel, China, Russia, Ukraine, and several other territories listed in our full country restrictions policy.

Eligibility and Account Registration

To use our services, you must be at least 18 years of age or the legal age of majority in your jurisdiction, whichever is higher. When you create an account with Highspin Casino, you confirm that all information you provide is accurate, current, and complete. We reserve the right to verify your identity at any time, including before processing a withdrawal.

• You must create only one account; duplicate accounts will be excluded from bonus eligibility and may be closed
• You must not use a VPN or any technology to disguise your true location - VPN use is prohibited, and we may restrict or terminate accounts with detected IP overlap without appeal
• You must keep your login credentials confidential and notify us immediately of any unauthorised use
• You must not register if you reside in one of our restricted countries

Deposits and Withdrawals

Our HighSpin platform supports gameplay in EUR, GBP, USD and AUD, and we also accept cryptocurrencies as a deposit and withdrawal method. The minimum deposit is 10 EUR/GBP/USD/AUD, rising to 20 EUR/GBP/USD/AUD if you wish to activate a deposit bonus. We accept Visa and Mastercard credit and debit cards, Apple Pay, Google Pay, Open Banking, and cryptocurrencies for both deposits and withdrawals.

The minimum withdrawal amount is 20 EUR/GBP/USD/AUD. Our withdrawal limits are set at 2,000 GBP/EUR/USD/AUD per day, 5,000 per week, and 20,000 per month, though we may grant higher limits at our discretion, including for high-value depositors. Progressive jackpot winnings are always paid in full regardless of these limits. We only allow one active withdrawal request at a time. You agree that deposits must be wagered at least once before a withdrawal request is made; where deposits are made without any gameplay, we may require wagering of up to three times the deposit amount, and processing fees may be deducted where no bets have been placed after a deposit.

Accounts inactive for 90 days are classified as dormant by our team and may be closed, with the remaining balance retained by us. Replace-by-Fee cryptocurrency transactions are strictly prohibited on our platform.

Verification Requirements

We may request verification at any time, including before a withdrawal is processed. You may be asked to submit a valid government-issued photo ID, proof of residential address such as a utility bill or bank statement, proof of ownership of the payment method used, and any additional information we require to complete verification. You must submit these documents within 30 days of our request, otherwise your account may be restricted, suspended, or closed. We target verification within 10 calendar days of receiving all documents, though complex cases and third-party checks may take longer. Withdrawals will be withheld until verification and compliance checks are completed. Once verified, e-wallet withdrawals are processed within 1 working day.

Bonuses and Promotions

At Highspin, we offer a Welcome Package of 380% up to 2,200 GBP plus 2,000 free spins across your first four deposits, with lootboxes included. Each of the four deposits carries its own promo code, tiered match percentage, and dedicated free spins on selected BGaming titles. We also offer a Tuesday Reload Bonus, Thursday free spins, a Weekend Reload Bonus, Weekly Cashback, Monthly Rakeback, a High Roller Bonus, Lootboxes, our HighSpin Lottery, a Wheel of Fortune with guaranteed prizes, and regular tournaments.

By accepting any bonus, you agree to the following conditions imposed by our team:

• The minimum qualifying deposit is 20 GBP, and the bonus must be activated in the Bonuses section within 72 hours of your deposit; it remains valid for 7 days
• Wagering requirements are 35 times the cash bonus and 35 times any free spin winnings
• Free spins are valued at 0.10 GBP per spin and released in 5 daily sets, the first arriving on the second day after your deposit
• The maximum bet permitted while a bonus is active is 5 EUR/GBP/USD/AUD, and feature purchases count toward this limit
• The maximum win is 10 times the bonus amount, and free spin winnings are capped at 100 GBP
• Only one bonus may be held at a time, and each bonus is available once per person, e-mail address, or IP address
• Real money is always wagered before bonus money

Bonus wagering contributions vary by game type: slots contribute 100%, while table games such as baccarat, blackjack, and hi-lo, along with video poker, roulette, and poker, contribute only 5% (live dealer games are excluded entirely). Jackpot games, bonus buy features, and a published list of individual titles do not contribute to bonus wagering. If you choose to withdraw your deposit before wagering is completed, we will forfeit the associated bonus and any winnings derived from it. We at HighSpin allow you to change your account currency only after completing the first stage of the welcome package.

Loyalty Club and VIP Program

Our Loyalty Club spans 100 levels grouped into 10 statuses, from Newbie through to Maverick, and rewards you with experience points as you play across our HighSpin Casino platform. Across the full path, we offer rewards totalling 211,405 GBP in cash and 2,500 free spins. Our HighSpin VIP Club is available from a 1,000 GBP deposit combined with a custom offer arranged through a personal VIP manager, and includes a dedicated specialist, tailored rewards, and fast-track payouts with priority handling.

Games and Fair Play

We provide access to over 6,000 slots and a full suite of Live Casino, Roulette, Blackjack, Craps, Video Poker, Scratch Cards, Table Games, and Jackpot titles from more than 100 leading providers. All games on our HighSpin platform use certified random number generators, and we are committed to ensuring fair outcomes for every wager placed.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free access at all times. To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential losses arising from your use of our website. You accept that online gaming carries inherent financial risk, and we encourage you to gamble responsibly and within your means.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, legal requirements, or business practices. We recommend that you review this page periodically. Continued use of our HighSpin Casino services after any changes take effect constitutes your acceptance of the revised terms.

Contact Us

If you have any questions regarding these Terms and Conditions, our support team is available 24/7 via live chat and e-mail at support@highspin.com. VIP members may also reach our dedicated team at vip@highspin.com.